First: Services Policy.

  • 1. Scope of Services

Sustainable Resources Environmental Consulting provides a comprehensive range of environmental consultancy, training, and analytical services. These include, but are not limited to: Environmental Impact Assessments (EIA), waste management, sustainability, environmental compliance, specialized training, and environmental systems development. The specific scope, deliverables, and timelines for each service are defined in a separate service agreement or Statement of Work (SOW) signed between us and the client for each individual project.

  • 2. Firm Obligations

We are committed to providing our services with the highest standards of professional competence, complying with all relevant environmental laws and regulations in the Kingdom of Saudi Arabia, or any other jurisdiction where services are provided. We also pledge to maintain professional confidentiality and act with absolute integrity.

  • 3. Client Obligations

The client shall provide all necessary and accurate information and documentation in a timely manner to enable the effective delivery of services. Furthermore, the client is committed to cooperating with our team and facilitating access to project-related data or sites as required.

Second: Privacy Policy

Welcome to Sustainable Resources Environmental Consulting. These General Terms and Conditions ("Terms") define the rules and principles governing the relationship between us and our valued clients, as well as all visitors and users of our website or services. By using our services or accessing our website, you acknowledge your agreement to and compliance with these Terms. Please read them carefully.

  • 1. Data Collection

We only collect the personal data necessary to provide our services, improve your experience, and comply with legal requirements. This data may include contact information, company details, project data, and usage information related to your interaction with our website.

  • 2. Data Use and Processing

The collected data is used for specific and legitimate purposes, such as: executing contracts, providing support, improving services, complying with legal obligations, or based on your explicit consent. We adhere to the strict standards for personal data protection and privacy applicable in the Kingdom of Saudi Arabia.

  • 3. Data Security

We implement robust technical and organizational security measures to safeguard your personal data against unauthorized access, leakage, loss, or misuse.

  • 4. Your Rights

You have the right to be informed about how your data is processed, as well as the right to access, rectify, or request the deletion of your data, or object to its processing in certain cases, in accordance with applicable laws.

Third: Complaints Policy

  • 1. Filing a Complaint

We welcome your feedback and complaints as an opportunity to improve our services. Complaints regarding our services or any aspect of your interaction with us can be submitted in writing via the dedicated email info@srec.com.sa or through the contact form available on our website. Please provide sufficient details regarding the complaint to facilitate its processing.

  • 2. Complaint Handling Process

Acknowledgment: We will confirm receipt of your complaint within 2 business days from the date of receipt.

Review: A specialized team will review the complaint and investigate it thoroughly.

Response: We will strive to respond to your complaint and provide a resolution within 10–15 business days from the date of receipt. If additional time is required, we will notify you accordingly.

Escalation: If you are not satisfied with the proposed resolution, you may request to escalate the complaint to senior management for further review.

Confidentiality: All complaints will be handled with absolute confidentiality, and the information provided will only be used for the purposes of resolving the complaint and improving our services.

Fourth: Intellectual Property Rights

  • 1. Ownership of Content

All content and materials available on our website, or those created or provided as part of our services (such as reports, studies, designs, text, graphics, and logos), are the intellectual property of "Sustainable Resources Environmental Consulting" or licensed to us, and are protected by applicable intellectual property laws.

  • 2. Limited Use

Clients are permitted to use the materials and results provided to them solely within the agreed project scope. No part of our content or services may be copied, modified, published, distributed, sold, leased, or exploited for commercial purposes without our prior written consent.

Fifth: Partnership Objectives

We seek to establish partnership relations that are mutually beneficial to all parties, contributing to the achievement of sustainability and enhancing the efficiency of the services provided. Through these partnerships, we aim to transfer expertise and knowledge, creating added value for both trainees and clients.

  • 1. Partnership Criteria

The partner entity must be a licensed organization with a proven track record in the fields of training, consultancy, or environmental auditing. The partnership shall be committed to upholding the quality and sustainability standards established by "Sustainable Resources Environmental Consulting."

  • 2. Partnership Application Process

The partnership process begins with the prospective partner submitting a partnership application form via our website or through direct communication. A specialized team reviews the applications and conducts an initial meeting to discuss partnership opportunities and the alignment of objectives.

  • 3. Concluding the Partnership Agreement

Upon meeting the requirements and criteria, a partnership agreement is signed, encompassing all details such as mutual obligations, rights, and the duration of cooperation. This agreement aims to establish a clear operational framework and ensure the achievement of the shared objectives of both parties.